This policy applies to Preferred Pest Management (“we,” “us,” and “our”) and preferredpestmanagement.org.
Information we collect
When you request a quote, contact our team, become a customer, or use our customer portal, we collect the information you provide. This can include your name, phone number, email address, ZIP code, service address, pest concerns, service history, and messages or other details needed to respond and provide service.
If you apply for a job through our website, we collect the contact information, address, employment preferences, résumé, and other application information you choose to submit. Please do not put payment-card details, Social Security numbers, or unrelated sensitive information into our general quote or contact forms.
Our website and its service providers can also collect technical information, including IP address, browser and device information, pages visited, referring pages, approximate location, interactions with the site, and advertising or campaign identifiers. Forms can retain the page and campaign information associated with a request so we can understand how you found us.
We record telephone calls with our team. Recordings may include your contact information, service requests, and other information you share during the call. We also use call tracking to understand how people find our business. Contact us if you have questions about a recording or prefer to communicate by email.
How we use information
- Respond to questions and quote requests, arrange service, and communicate about your account.
- Provide and manage pest-control services, customer records, and the customer portal.
- Send service updates and marketing emails or text messages, subject to your choices and applicable consent requirements.
- Review job applications and communicate with applicants.
- Understand website use and advertising results, improve our website and services, and help prevent spam, fraud, and misuse.
- Maintain business records, handle disputes, and meet applicable legal obligations.
Marketing texts and emails
Preferred Pest Management sends marketing texts and emails. You can ask us to stop marketing communications at any time. For marketing texts, use the opt-out instructions in the message or reply STOP to the sending number. For marketing emails, use the unsubscribe link in the message. You can also contact us at support@preferredpestmanagement.org or 214-978-3877 for help with either preference.
Text-message frequency varies, and message and data rates may apply. This privacy policy does not itself provide consent to receive marketing texts. You can request a quote without agreeing to marketing messages. Opting out of marketing does not automatically cancel an existing service agreement or stop necessary service or account communications.
Retention and security
Information can remain in our website, customer, communication, and service-provider records. Retention depends on the purpose of the record, the customer relationship, service needs, and applicable recordkeeping, tax, dispute, and legal requirements. Contact us to ask about information we hold or to request deletion.
We use administrative and technical safeguards for information under our control. No website, storage system, or internet transmission can be guaranteed completely secure. Please use the customer portal or contact our team for instructions before sending sensitive information.
Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of personal information, to change communication preferences, or to ask us to stop using information for marketing or targeted advertising. Depending on your location and the law that applies, you may have additional rights.
Email support@preferredpestmanagement.org with the subject “Privacy request,” call 214-978-3877, or write to the address below. Tell us which request you want to make and how to contact you. We may need enough information to verify your identity and locate the relevant records. Please do not send government identification or other sensitive documents unless our team specifically explains a secure way to provide them.
Some information may need to be retained for service, security, recordkeeping, or legal reasons. If we decline a request, you can ask for the reason and request a review by replying to our response with “Privacy appeal.” We will consider requests under applicable law.
Children and other websites
This website is intended for people seeking pest-control services or employment, and is not directed to children under 13. If you believe a child has provided personal information through the site, contact us so we can review and address it. Other websites and providers linked from our site have their own privacy practices; this policy describes Preferred Pest Management’s practices.
Contact and policy updates
Preferred Pest Management
6406 S State Hwy 78, Ste 205
Sachse, TX 75048
support@preferredpestmanagement.org
214-978-3877
We may update this policy as our website or practices change. The date at the top identifies the latest version. Contact us with questions about this policy or your information.